Awesome food and awesome customer service.
Waffle House is a family favorite of ours. However, lately, we have been driving far to get great service. Twice we visited the Waffle House on Tobacco Road and did not receive service. One waitress asked if the other took our drink orders. When we told her no, she said, "give her a few minutes she will get you. If she doesn't I'll be back." As she proceeded to take another table's order. After waiting 5 more minutes we left.
Wait staff is friendly and helpful but the cooks are horrible and manager has a poor attitude... We waited over 30 minutes for our food and the cook didn't care. We heard our waitress call out our order 3 different times and cooks never made our food. The district manager needs to set in and take action here... These waitress want to do good work and help customers and the people cooking are fighting them and not helping. As I write this I am sitting at the counter watching the cooks prevent good service from being able to happen.
Food is good but the morning crew service is terrible. The night shift crew does is excellent. I'll rather go to Peach Orchard Rd all around good service.
Make sure you check your receipt and your bank. Apparently the server decided to add her own tip. Very unprofessional when I picked up my order to go on a Saturday afternoon the cook and server was the only ones in and there was some music playing loud on there cell phone speaker with profanity. Will not be returning to this Waffle House ever.
Okay so maybe if we call the order in we don't have to wait 15 minutes for service? Think again. The call goes straight to voicemail like it's a bill collector calling. Someone needs to check out this location. Service is becoming fairly slack.
Waffle House is a US Meal Takeaway based in Hephzibah, Georgia. Waffle House is located at 103 Talbot Drive, Hephzibah, GA 30815, USA.
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